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SHIPPING & RETURNS

Shipping Policy

All orders are shipped within 48 hours on business days. If all conditions are normal, your order will be delivered within 3 - 5 days. No deliveries are made on Sundays. All orders placed on Saturday and Sunday will be shipped on Monday.

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All our packages are shipped with Bpost, DPD, DHL, or PostNL. If you prefer a different courier service, you can specify this in a note with your order. Every order receives a Track & Trace code. The courier service will automatically send an email with your Track & Trace code. If you have not received a code, you can always contact us. We will keep you informed via email about your Track & Trace code so you can track your package.

Return & Exchange Policy

Not completely satisfied with your order, or would you like to exchange an item for a different size, color, or product? No problem! Each order includes a return form with clear instructions on how to register your return via info@dm-training.com.

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How does returning or exchanging work?

You can return or exchange your order within 7 days of receipt. Simply send us an email with your name, order number, and details of the items you wish to return or exchange. Within 1-3 business days, you will receive a confirmation with further instructions.

Returns are only accepted if items are in their original condition and packaging, with no signs of use. This means that items must be free of stains, damages, or strong odors such as perfume, sweat, or smoke. Items that do not meet these conditions cannot be accepted and will be sent back to you. Please check your items carefully before returning them.

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Return Address

DM TRAINING
Bosstraatje 42
9270 Kalken
BE

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Important exceptions

Items from the OUTLET and SURPRISE PACKAGES cannot be returned or exchanged.

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Shipping costs and processing

  • Returning an item is at your own expense.

  • Exchanging is free: we cover both the return shipping costs and the cost of shipping the new item.

  • We recommend obtaining a track & trace code and sharing it with us to track the return shipment.

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Once we have received and approved your return, you can expect a refund within 7 business days via your original payment method.

If you have any questions about returns or exchanges, feel free to email us at info@dm-training.com.

 

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